Help Center

We have a NANPIPER brand in the US. Our company's main product is the blanket.

We have 50 years of experience in making blankets. It can be said that it is very professional in the field of blankets. we've been producing high-quality textiles and fabrics at an affordable price. At the same time, we can also process some Home Textiles and party supplies. Now we are exploring the US market. We have our own store on Amazon. Although the time is not long, the product has received a lot of praise. We believe that our products will be more liked by people. And we also hope that our products can be used by more people. Our mission is to become the leading retailer of premium value Home Textiles in the United States.

Step 1

Add some item(s) into your Shopping Cart.

1

Select the size, color or quantity if necessary. For some items, we may recommend a size for you.

2

Click on “Add to cart”. For some items, click on “BUY NOW AT AMAZON” if you have an Amazon account (Only US)

Step 2

Check out when item selection is completed.

1

Click the VIEW CART button to review the item(s) selected and make some modifications if necessary;

2

Click on “CHECKOUT SECURELY NOW” if you are ready to place the order. Otherwise, click CONTINUE SHOPPING.

Step 3

Log in your NANPIPER account.

1

Choose Sign In if you already have an account on our site;

2

Choose New to NANPIPER to register with your email account otherwise.

Step 4

Complete shipping and billing information.

1

Fill in the shipping address;

2

Choose one shipping option;

3

Select a payment method(Only PayPal);

4

Apply a discount code;

5

Click on “Complete order”.

View more information about How to Pay With PayPal here.

Step 5

Fill in payment information and then click the CONTINUE button to complete the purchase.

NOTES:

• We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.
• You may check order status and track the parcel(s) in My Orders after logging in your account on our site.
• You may click here for more information about shipping.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-18 business days from the date that it is placed.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 2-4 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

It depends on where you are. Shipment takes 7-18 business days to arrive, please refer to the table below for various shipping times to international destinations.. Overseas deliveries can take anywhere from 7-18 days. Delivery details will be provided in your confirmation email.

SHIPPING TO USA

FREE shipping to USA (Fulfillment by Amazon)

Standard Shipping: 2-7 business Days. (Fulfillment by Amazon)

Receiving time = Processing time + Shipping time

Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.

INTERNATIONAL SHIPPING

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Returns & Exchanges
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.  

Return Conditions

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. 
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.

Return Address

If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.